OurDream help
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Plans and Dream Coins
Free access
Free browsing, a coin balance and a paid membership are three different things. Check the requirement beside the action you want to use.
Plans and pricing
A monthly equivalent is not always the amount charged today. Start with the selected tier and billing period, then look at its recurring coins and media allowances.
Dream Coins
Our account currency is used by eligible chat and media actions. The selected tool's quote is the figure to review before you confirm.
Promo and referral codes
Start with what the offer changes: the payment, your balance or an introductory allowance. A code alone does not tell you who qualifies or which purchase is required.
Cancel a subscription
Use the account holding the membership and finish the cancellation flow. Signing out, clearing cookies or removing a phone shortcut does not stop renewal.
Refund requests
Tell support which transaction concerns you and what went wrong. The purchase type, usage, payment method and applicable conditions determine the review.
Payments and purchase codes
An explicit decline, a pending charge and a completed purchase without access are different states. Keep the checkout notice and receipt before deciding what to try next.
Characters and conversations
Character styles
The most useful starting point is the greeting, not just the image. Look for a character whose role and situation suggest what you would say next.
Create a character
Start with the role, then describe how the character behaves. A few connected details give you more to work with than a long collection of unrelated traits.
Chat and model settings
Respond to the character's greeting, add one detail and ask something specific. You can request a reply format without having to rewrite the whole character.
Prompts and scene context
Tell the character what is happening now and what you want from this turn. You can add history later, once the immediate exchange has a direction.
Group chats
A shared scene works better when the next question has an intended recipient. Keep track of who is present, where they are and what each character knows.
Feed and community packs
A pack gives access to an existing character's media collection under its stated conditions. It is different from paying to generate a new image or video.
Chat languages
A conversation preference, an interface translation and a supported voice are separate choices. Start by stating the reply language in the chat itself.
Memory and pinned details
A character definition, a pinned detail and a reply instruction each provide a different kind of context. Give each one a clear job instead of repeating the entire conversation.
Images, video and voice
Image generation
Choose an original adult subject and a single scene. Decide what should be visible before adding a style, lighting choice or finer detail.
Video generation
A brief clip needs an action that fits its length. Establish the starting scene, then describe what changes and how the camera follows it.
Voice and calls
Playing a narrated response and starting a voice call are not the same action. Check the selected character's options before granting microphone access or using a paid allowance.
Account and access
iPhone and Android
Our mobile experience is browser-based. A home-screen shortcut opens the web service; it does not create another account or turn it into an offline application.
Login and verification
Start with the email address and sign-in method used when you registered or paid. A second account will not automatically contain the first one's subscription or history.
Troubleshooting
A page that will not load, one stalled character and a missing paid entitlement need different checks. Start with the exact notice and the last action that completed.
Delete an account
Deletion is not a reset you can undo. Save what you need and resolve any open purchase question before confirming removal.
Contact support
For account and purchase issues, use support@ourdream.ai or Request Help in Profile. For an appropriate privacy or safety matter, use trust@ourdream.ai.
Safety and service
Privacy and account safety
Privacy depends on the information and its audience. A private conversation, a public character and the pictures made with it do not have identical visibility.
Age and content rules
OurDream is for people aged 18 and over. That requirement does not remove rules about characters, consent, real-person likenesses or prohibited material.
Choosing a platform
Choose the activity that matters to you before comparing a subscription. A text-focused routine and frequent video creation use tools and allowances differently.
OurDream and Candy AI
Both offer fictional character conversations and media tools. Similar feature names do not tell you whether their controls, access and output fit the same task.
Service terms
Dream Studio USA, Inc. provides OurDream. Keep the agreement presented at registration or purchase, together with the confirmation for your chosen product.
Personal data and cookies
What the service processes, what another user sees and what your browser remembers are separate questions. Choose the control or request that matches the information concerned.
Affiliate program
Our affiliate program concerns partners referring customers. Its dashboard, qualifying events and payments are separate from a subscriber's coin balance or referral reward.
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31 guides