Check a missing email
Read the address you entered carefully, including spelling and domain. Check spam, junk and other filtered folders, then allow time for delivery before requesting several replacements. Use the relevant current message rather than an older superseded link.
If you originally used a provider sign-in, return through that method. An email/password attempt may not be the same login. Do not send a verification code or login link to another person.
Separate sign-in from missing membership
After access is restored, compare the account email with the purchase receipt. If they match and payment completed, inspect processing status and use subscription sync in Profile before paying again.
For a pending or declined transaction, use payment checks. A successful login does not confirm that a purchase has finished or that it was credited to this particular account.
Complete verification through the designated flow
Where the service requests age or account verification, follow the provided process. Do not put identity documents in a character conversation or send them to a third-party page promising a shortcut.
If you cannot regain access, email support@ourdream.ai from the linked address. Include the original method, approximate attempt time and exact notice. Keep passwords and authentication codes out of the request.