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Prepare before permanently removing your account

Deletion is not a reset you can undo. Save what you need and resolve any open purchase question before confirming removal.

Updated

Decide whether deletion is the action you need

If your aim is only to stop another payment, use renewal cancellation. If it concerns a charge, keep the account available while support handles the review.

Permanent deletion removes generations, unpublished characters, conversation history and unused coins. Save your own available definitions and permitted results first. Registering again will not restore the removed account.

Complete the account-management flow

  1. Open Profile while signed into the account concerned.
  2. Find account management or the Danger Zone in settings.
  3. Select account deletion.
  4. Read the consequences and finish the required confirmations.
  5. Retain any completion notice.

A request typed into character chat does not trigger this process. If you cannot sign in, use access help or contact support from the linked address.

Check subscription and retained-record questions

A completed account deletion also cancels an active subscription under our account guidance. Confirm completion, especially near a renewal date. An unfinished request should not be treated as a completed billing change.

Deletion does not approve a payment refund, and some records may be retained under policy or legal requirements. For a specific access, export or deletion question, use the privacy-request route rather than assuming every record disappears immediately.

Questions and answers

Where is the OurDream account-deletion option?

Look in Profile's account management or Danger Zone. Review the warning and complete its confirmations after saving what you need.

Does account deletion stop an active subscription?

Completed deletion also cancels an active subscription. Check the completion notice and account billing state; simply starting a request is not confirmation.

Can my chats and coins be recovered afterwards?

No. Account deletion is permanent, including the removed history, generations, unpublished characters and unused balance. A new registration does not recover them.